Shipping policy
Shipping Policy
Last Updated: September 7, 2026
At Duorean, we are committed to providing customers with clear information about how orders move from our store to their delivery destination. This Shipping Policy explains our shipping coverage, delivery methods, rates, estimated transit times, free shipping eligibility, tracking, and procedures for shipping-related issues.
1. Where Duorean Ships
Duorean currently provides shipping services within the United States only.
We do not offer international shipping at this time. Orders requiring delivery to an address outside the United States cannot be fulfilled through our current shipping services.
Customers must provide a valid and complete U.S. shipping address during checkout.
2. Available Delivery Services
We currently offer two shipping methods for eligible domestic orders:
Standard Shipping
Estimated delivery: 3–5 business days
Regular shipping fee: $8.00
FREE for qualifying orders totaling $70.00 or more
Express Shipping
Estimated delivery: 1–2 business days
Shipping fee: $15.00
The shipping method and applicable charge will be displayed during checkout before the customer completes the purchase.
3. Free Shipping on Qualifying Orders
Customers who place a qualifying order of $70.00 or more receive FREE Standard Shipping.
For orders below $70.00, Standard Shipping costs $8.00.
Free shipping applies exclusively to the Standard Shipping method. If Express Shipping is selected, the normal $15.00 Express Shipping fee will apply regardless of the total purchase amount.
4. Shipping Rates at a Glance
Our current domestic shipping rates are:
Standard Shipping — 3–5 business days — $8.00
Standard Shipping on orders $70.00+ — 3–5 business days — FREE
Express Shipping — 1–2 business days — $15.00
The delivery periods above are estimated carrier transit times and do not include any time required to process and prepare an order before shipment.
5. Order Processing
After an order is placed, Duorean may require preparation time before the package is transferred to the shipping carrier.
Order preparation may include reviewing transaction details, preparing merchandise, packaging products, and completing the necessary shipping arrangements.
Order processing time is separate from shipping transit time.
The estimated 3–5 business days for Standard Shipping and 1–2 business days for Express Shipping generally begin once the order has completed processing and has been accepted by the carrier.
Orders submitted on weekends or recognized holidays may begin processing on the following business day.
6. Business Days and Delivery Estimates
For purposes of this policy, business days generally refer to Monday through Friday, excluding Saturdays, Sundays, and applicable holidays.
Delivery estimates are provided for general guidance and should not be interpreted as guaranteed arrival dates.
Actual delivery times may be affected by severe weather, transportation disruptions, carrier network conditions, holidays, unusually high parcel volumes, regional service interruptions, or other circumstances beyond the reasonable control of Duorean.
7. Accurate Delivery Information
Customers are responsible for reviewing their shipping information carefully before submitting an order.
Please verify:
Recipient's full name
Street address
Apartment, suite, or unit number, when applicable
City
State
ZIP code
Incomplete or incorrect shipping details may result in delivery delays, failed delivery attempts, or the package being returned to sender.
If you discover an address error after completing your purchase, please contact Duorean promptly. We will make reasonable efforts to assist before dispatch, but changes cannot be guaranteed once fulfillment or shipping has begun.
8. Order Tracking
When tracking services are available, shipment tracking information may be provided after an order has been dispatched.
Tracking activity may not appear immediately after a shipping label or tracking number is generated. The carrier may require additional time to receive and scan the package into its transportation network.
Once activated, tracking information can generally be used to view the latest available shipment progress and delivery status.
9. Shipping Delays
While Duorean aims to provide reliable delivery estimates, unexpected delays may occasionally occur after a package enters the carrier network.
Potential causes may include:
Severe weather conditions
Transportation interruptions
Carrier service disruptions
Holiday shipping periods
High seasonal parcel volumes
Regional logistical problems
Other unforeseen circumstances
If your package appears to be significantly delayed, please contact us with your order details. We will review the available tracking information and provide reasonable assistance.
10. Returned or Undeliverable Shipments
A package may be returned to Duorean if the carrier is unable to complete delivery.
This may occur because of an incorrect address, incomplete delivery information, missing apartment or unit details, unsuccessful delivery attempts, or other carrier-related issues.
If an order is returned as undeliverable, please contact us to discuss the available next steps.
Additional shipping charges may apply if reshipment is necessary because inaccurate or incomplete delivery information was originally supplied by the customer.
11. Packages Marked as Delivered
If carrier tracking indicates that your package has been Delivered but you cannot locate it, please check your mailbox, porch, building entrance, reception area, parcel locker, or other secure delivery locations around the property.
We also recommend checking with household members, neighbors, property management, or the applicable shipping carrier.
If the package remains missing, please contact Duorean with your order information so we can review the available delivery details and provide reasonable assistance.
12. Products Damaged During Shipping
Customers should inspect their packages and merchandise promptly after delivery.
If an order appears to have been damaged during transportation, please contact Duorean as soon as possible. We recommend retaining the original shipping container and packaging materials and taking clear photographs of the package and affected merchandise.
Any eligible return, refund, replacement, or exchange may also be subject to the terms of our Return & Refund Policy.
13. International Shipping
Duorean does not currently offer international shipping.
Our shipping services are limited to eligible addresses within the United States. Orders requiring delivery to destinations outside the U.S. cannot be fulfilled through our current shipping program.
14. Changes to This Policy
Duorean may revise this Shipping Policy periodically to reflect changes in carrier arrangements, shipping rates, delivery methods, fulfillment procedures, or other operational requirements.
Any updated version will be published through our store with the applicable revision date.
Contact Information
For questions about shipping fees, delivery estimates, tracking information, or an existing shipment, please contact:
Duorean
Address: 8213 Flora Ave, Kansas City, MO 64131, United States
Phone: 682-308-3025
Email: Haem20031@gmail.com