Refund policy
Return & Refund Policy
Last Updated: September 7, 2026
At Duorean, customer satisfaction and transparent service are important to us. We recognize that there may be occasions when a product needs to be returned because it is unsuitable, arrives damaged, contains a defect, or does not match the order placed.
This Return & Refund Policy outlines the conditions, responsibilities, and procedures that apply when requesting a return, exchange, replacement, or refund from Duorean.
1. 30-Day Return Eligibility
You may request a return for eligible merchandise within 30 days of confirmed delivery.
Unless the return concerns a verified defect, shipping damage, or fulfillment error, merchandise should generally be:
Unused and in substantially original condition.
Unworn and unwashed, where relevant.
Free from stains, odors, contamination, alterations, or damage caused after delivery.
Returned with applicable tags, labels, manuals, accessories, and components.
In its original packaging when reasonably necessary to protect the product or verify its condition.
Accompanied by an order number or other acceptable proof of purchase.
Return eligibility is determined according to the nature and condition of the merchandise.
2. Starting a Return
All returns must first be requested through Duorean.
Email Haem20031@gmail.com and provide:
Your name.
Order number.
Product you wish to return.
Reason for the return.
Photographs or other relevant evidence if there is a product or delivery problem.
Once the request has been reviewed, we will provide instructions for eligible merchandise.
Please do not mail a return before receiving authorization and return instructions. Merchandise sent to an unauthorized address may not be accepted or processed.
3. Change-of-Mind Purchases
If you received the product ordered but later decide that you do not want it, you may request an eligible return within the 30-day period.
Examples may include a change in preference concerning size, style, color, design, or other product characteristics.
For these returns:
The merchandise must satisfy our standard eligibility requirements.
Return transportation costs are generally the customer's responsibility.
Original shipping or delivery charges are generally non-refundable.
We recommend reviewing product descriptions and available specifications carefully before completing an order.
4. Condition Standards
Reasonable inspection after delivery is permitted, but merchandise intended for return should not be placed into substantial use.
A standard return may be declined if the merchandise has been:
Materially used or worn.
Washed or permanently altered.
Modified, repaired, or customized after delivery.
Damaged through improper handling or misuse.
Returned with essential pieces missing.
Contaminated or placed into a condition unsuitable for resale.
Different standards may apply when the reason for return is a defect or other issue that existed when the merchandise was delivered.
5. Damaged Packages or Merchandise
Inspect your shipment as soon as reasonably possible after delivery.
If an item arrives broken, cracked, torn, crushed, or otherwise damaged, contact Haem20031@gmail.com promptly.
To help us evaluate the situation, please provide:
Your order number.
A description of the damage.
Photographs of the affected merchandise.
Photographs of the shipping carton or mailer.
Photographs of internal packaging when relevant.
Please retain the merchandise and packaging during our review unless doing so would create a reasonable safety concern.
6. Manufacturing or Product Defects
If merchandise appears to contain a manufacturing or functional defect, please stop using it where continued use could worsen the issue or present a safety concern.
Contact Duorean with details of the problem. We may reasonably request photographs, video, labels, packaging information, model information, or other evidence necessary to evaluate the claim.
If we confirm an eligible defect and require the product to be returned, Duorean will provide or cover reasonable authorized return shipping.
7. Incorrect Merchandise
If the merchandise received does not match your order confirmation, notify us before substantially using, modifying, or disposing of it.
Examples include receiving the wrong:
Product.
Size or dimensions.
Color.
Model.
Style or variation.
Quantity.
After confirming a fulfillment error, Duorean may arrange a replacement, send the correct merchandise, provide an eligible refund, or offer another appropriate resolution.
If we require the incorrectly supplied merchandise to be returned, reasonable authorized return shipping costs will be our responsibility.
8. Incomplete Orders
If a delivered package is missing a purchased item, accessory, or required component, contact us with your order details.
We may request photographs of the package and everything received.
Once the issue has been verified, we may provide the missing merchandise or component, arrange a replacement, or issue an appropriate refund.
9. Return Exceptions
Subject to applicable law, the following may not qualify for an ordinary change-of-mind return:
Merchandise that has been substantially used.
Products damaged after delivery through customer misuse.
Items that have been materially modified or altered.
Personalized, customized, or made-to-order merchandise.
Opened hygiene-sensitive products where safe resale is no longer appropriate.
Gift cards.
Products missing essential parts due to customer handling.
Merchandise clearly identified as Final Sale before purchase, where legally permitted.
A return exception does not automatically eliminate remedies available for qualifying defects, shipping damage, or fulfillment errors.
10. Promotional and Discounted Merchandise
Purchasing merchandise with a promotional code or at a discounted price does not automatically make it non-returnable.
Unless different conditions were clearly disclosed before checkout, eligible promotional merchandise will be evaluated under this policy.
Products expressly identified as Final Sale may be excluded from preference-based returns where permitted by law.
11. Exchange Requests
Customers may contact Duorean to request an exchange for another eligible product or variation.
Exchanges depend on available inventory and are not guaranteed.
Where a direct exchange is unavailable, the original qualifying merchandise may be returned for an approved refund, and a separate order may be placed for the desired replacement.
12. Return Shipping
Responsibility for return shipping depends on why the merchandise is being returned.
For a standard customer-preference return, the customer generally pays the return shipping cost.
For a verified:
Fulfillment error.
Qualifying product defect.
Product damaged before or during delivery.
Duorean will handle reasonable authorized return shipping expenses when a physical return is required.
Please follow the return instructions provided by our customer support team before shipping merchandise.
13. Preparing the Return Package
Authorized merchandise should be packed securely to reduce the risk of damage during transit.
Where applicable, include:
Original accessories.
Manuals and instructions.
Components and hardware.
Tags and labels.
Protective packaging.
For customer-paid returns, we recommend selecting a shipping method with tracking and keeping your shipping receipt until the return has been fully resolved.
Duorean cannot guarantee reimbursement for customer-arranged return shipments that do not reach the authorized return destination.
14. Inspection After Return
All returned merchandise is subject to reasonable inspection before refund approval.
We may review:
Whether the returned merchandise matches the authorized return.
Its physical condition.
Evidence of use, wear, alteration, or misuse.
Whether required components are present.
Applicable tags, packaging, or seals.
Whether the return was requested within the permitted period.
The delivery of a return package to us does not by itself constitute approval of a refund.
15. Refund Approval and Payment Method
When a return is approved, the eligible refund will generally be issued to the original payment method used for the purchase.
Once Duorean has submitted the refund, additional processing time may be required by your bank, card issuer, or payment service before the credit appears.
Those external processing periods are controlled by the applicable financial institution or payment provider.
16. Original Shipping Charges
Original shipping and delivery charges are generally non-refundable when merchandise is returned because of customer preference or change of mind.
If the refund results from a verified error attributable to Duorean or another circumstance for which applicable law requires reimbursement, shipping charges will be handled accordingly.
17. Order Cancellation Requests
If you need to cancel or change an order, contact Haem20031@gmail.com as soon as possible.
We will make reasonable efforts to process the request before fulfillment has advanced.
However, we cannot guarantee cancellation or modification once an order has been processed, packed, or handed to the shipping carrier.
If cancellation is no longer possible, eligible merchandise may be returned after delivery according to this policy.
18. Refund Questions
If you have received confirmation that a refund was issued but do not see it reflected in your account, please first allow your financial institution's normal processing period.
You may then contact your bank, credit card issuer, or payment provider for additional information.
If further assistance is required regarding the refund issued by Duorean, contact us with your order details.
19. Mandatory Consumer Protections
This policy is intended to establish Duorean's standard commercial return and refund procedures.
Nothing in this policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be waived under applicable United States federal, state, or local law.
If a mandatory legal requirement conflicts with any provision of this policy, the applicable legal requirement will control.
20. Contact Duorean
For questions regarding a return, refund, exchange, damaged shipment, defective merchandise, or order discrepancy, please contact:
Duorean
Address: 8213 Flora Ave, Kansas City, MO 64131, United States
Phone: +1 (682) 308-3025
Email: Haem20031@gmail.com
When contacting us about an existing purchase, please include your order number and the email address associated with your order so that we can locate the purchase and assist you efficiently.